Question - How do I place an Order?
Answer - Do the following steps to successfully place an order:
- Click on the Product you wish to Purchase
- Click "Add to Cart"
- Click "Checkout"
- Provide your info (Mobile, Name, **Complete Address)
- Click "Continue Shipping Method"
- Click "Complete Order"
- Congratulations! Your Order is Complete!
Question - What Mode of Payments do you Accept if I want to place an Order?
Answer - We Accept 5 Mode of Payments:
- Credit Card and Debit Card
- Mobile E-Wallets (GCash and PayMaya)
- Online Bank Transfers and Over the Counter Payment
- Remittance via LBC, Cebuana, Mlhuillier, Western, Palawan Express.
- Cash-On-Delivery
Question - What is the Advantage of Choosing Upfront Payment from COD?
Answer - Upfront Mode of Payment has several Advantages compared to COD:
- Shorter Duration for Delivery. 2-4 Days Max.
- Wider Reach for Delivery (COD has Out of Delivery Zone areas)
- Package can be received from anyone who's home at your shipping address without worrying about the payment.
Question - Do you accept Exchange?
Answer - Yes, OnaProduct accepts Returns and Exchange for Faulty Items with the following Conditions (for our Shop's Security):
- If the item is damaged and/or defective upon receiving the package, the buyer/consignee must inform us the same day when it was received.
****(our store has records for the time and date of every shipment.) - Item must be in its Original Condition with Complete Accessories and Packaging.
- Item must not be Used or Worn out.
Question - What is the shipment Duration after placing an Order?
Answer - Shipment Time takes 2-4 working days for areas within Metro Manila and 4-10 working days for Outside Provinces. For some cases, it may also take a Longer Duration, especially for Remote Areas.